For this reason, in the rare instance that you receive defective or mis-shipped product, you can return the item to us.

Please follow and read the procedures below:

Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call  +61 450 567 833 and tell us about the problem, whether product was mis-shipped or defective WITHIN 7 DAYS OF RECEIPT OF GOODS for replacement or refund. (Please DO NOT send product without notifying us first)

We will reply with instructions with how you can ship back the wrong or defective product back to us.

Return items to the following address:

Neat Feat Products Ltd

ALL STEPS ABOVE MUST BE FOLLOWED CORRECTLY TO QUALIFY FOR REPLACEMENT OR REFUND

We can only issue a replacement or refund after we receive the returned merchandise. (Credits will be in the same form as payment received).

We can only offer replacement or refund for misshipped or defective product and not for any other reason.

Thank you

If you are dissatisfied with the level of support you are receiving from us after purchasing one of our support packages, please contact us with your concerns so that we can address this issue immediately. We value you as a client and strive for your satisfaction.

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